Privacy policy

Last updated: 25 March 2026

BitMiner24 operates this shop and this website, including all associated information, content, features, tools, products and services, in order to provide you as a customer with a personalised shopping experience (the "Services"). BitMiner24 is built on Shopify, which enables us to provide the Services to you. This privacy policy describes how we collect, use and disclose personal data when you visit or use the website, make a purchase or another transaction using the Services, or otherwise communicate with us. Where there is a conflict between our terms of service and this privacy policy, this privacy policy takes precedence with regard to the collection, processing and disclosure of your personal data.

Please read this privacy policy carefully. By using and accessing any of the Services, you confirm that you have read this privacy policy and that you agree to the collection, use and disclosure of your data as described in it.

What personal data do we collect or process?

When we use the term "personal data", we refer to information that identifies you or another person, or that can be directly associated with you. Personal data does not include information that is collected anonymously or has been anonymised in such a way that it cannot identify or be associated with you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal data, including inferences drawn from that personal data:

• Contact details including name, postal address, billing address, delivery address, phone number and email address.
• Financial data including credit and debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including username, password, security questions, configurations and settings.
• Transaction information including the items you view, add to your cart, add to a wishlist or buy, return, exchange or cancel, as well as your past transactions.
• Communication with us including the information you provide when you communicate with us, for example when you send a customer support enquiry.
• Device information including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information including information about how you interact with the Services, including how and when you interact with or browse them.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you, for example when you create an account, access or use the Services, communicate with us or otherwise make your personal data available to us.
• Automatically through the Services, for example from your device, when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers, for example when we engage them to enable certain technologies and when they collect or process your personal data on our behalf.
• From our partners and other third parties.

How do we use your personal data?

Depending on how you interact with us and which of the Services you use, we may use personal data for the following purposes:

• Providing, tailoring and improving the Services. We use your personal data to provide you with the Services. That includes performing our contract with you, processing your payments, fulfilling your orders, saving your configurations and the items you are interested in, sending notifications relating to your account, creating, maintaining and otherwise administering your account, arranging shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a personalised shopping experience for you, for example by recommending products based on your purchases. It may also include using your personal data to better tailor and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing and promotional communications by email, SMS or post and to show you online advertising for products or services on the Services or on other websites, including on the basis of items you have previously bought or added to your cart, and other activity relating to the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password or other access data with anyone.
• Communicating with you. We use your personal data to provide you with customer support and effective services, to respond to your enquiries in good time and to maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or respond to lawful process, including requests from law enforcement or regulatory authorities, to investigate or take part in civil investigations, potential or actual litigation or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce those terms and policies.

How do we disclose personal data?

In certain circumstances we may disclose your personal data to third parties for legitimate purposes in line with this privacy policy. Such circumstances may include:

• With Shopify, these are vendors and other third parties who perform services on our behalf (for example IT management, payment processing, data analysis, customer support, cloud storage, fulfilment and shipping).
• We disclose personal data to business and marketing partners who provide marketing services for you and show you advertising. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to disclose information about you in order to show you targeted advertising and marketing based on your online activity across different merchants and websites.
• When you ask us to, or otherwise give your consent to, disclose certain information to third parties, for example to deliver products to you, or when you use social media widgets or login integrations.
• We disclose personal data to our affiliates or otherwise within our group of companies.
• In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve them for you. Data you submit to the Services is shared with Shopify and with third parties who may be located in countries other than your country of residence, in order to provide and improve the Services for you. To protect, grow and improve our business we also use certain advanced Shopify features that draw on data and information from your interactions with our shop, with other merchants and with Shopify. To provide those advanced features, Shopify may use personal data collected through your interactions with our shop, other merchants and Shopify. In those circumstances Shopify is responsible for processing your personal data, including for responding to your requests to exercise your rights regarding the use of your personal data for those purposes. You can find more information about how Shopify uses your personal data and what rights you have in the Shopify consumer privacy policy. Depending on where you live, you can exercise certain rights regarding your personal data listed there via the Shopify privacy portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or under our control, you should review their privacy and security policies and other terms and conditions. We give no guarantee and accept no responsibility for the privacy or security of such websites, including the accuracy, completeness or reliability of the information on them. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be visible to other users of the Services and to users of those third-party platforms, without restriction on its use by us or by any third party. Our inclusion of such links does not imply that we endorse the content of those platforms or their owners or operators, unless expressly stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not reached the age of majority in your country. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details below to request its deletion. As at the effective date of this privacy policy, we are not aware of any "disclosure" or "sale" of personal data of persons under 16 years of age (as those terms are defined in applicable law).

Security and retention of your data

Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security". In addition, information you send to us may be at risk during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal data depends on a number of factors. These include, for example, whether we need the data to manage your account, provide services to you, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. These rights are not absolute, may only apply in certain circumstances, and in certain cases we may decline your request to the extent permitted by law.

• Right of access. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to request that we delete the personal data we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails. You can object to receiving them at any time by using the unsubscribe option included in our emails to you. If you do, we may still send you non-promotional emails, for example about your account or about orders you have placed.

You can exercise these rights where indicated in the Services, or by contacting us using the contact details below. For more information about how Shopify uses your personal data and what rights you have, including rights regarding data processed by Shopify, see https://privacy.shopify.com/en.

Exercising these rights puts you at no disadvantage. Where permitted or required under applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable law, you may appoint an authorised agent to make requests to exercise your rights on your behalf. Before we accept such a request from an agent, we require proof that you have authorised them to act on your behalf, and it may be necessary for you to confirm your identity directly to us. We will respond to your request promptly within the scope of applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with the competent data protection authority. For the European Economic Area there is a list of the competent data protection supervisory authorities, which you can view here.

International transfers

Please note that we may transfer, store and process your personal data outside the country in which you live.

Where we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses or equivalent contracts issued by the competent authority of the United Kingdom, unless the data is transferred to a country that has been found to provide an adequate level of protection.

Additional information about the affiliate programme (BixGrow)

Our website uses the affiliate marketing system BixGrow to run a partner programme. If you work with BitMiner24 as an affiliate or click on a corresponding link, certain data about you or about the referred transaction is collected, processed and stored. This concerns in particular:

• For affiliates: on registration, personal information such as name, email address, payment information and, where applicable, social media data is stored. This data helps us administer you as an affiliate, allocate commission payments correctly and trace your activity in the partner programme.

• For customers: if you reach our site through an affiliate link and place an order, the system stores information such as the order value, the order ID and the items ordered, in order to allocate commission entitlements.

• Cookies: to track referrals the system uses cookies, which are set when an affiliate link is clicked or a discount code is used. These cookies remain active for 60 days unless the user deletes or blocks them earlier. Within that period, all orders can be allocated to an affiliate and remunerated accordingly.

Using the affiliate system requires your consent to the processing of your data to the extent described. If you disable or delete cookies, referrals cannot be allocated and affiliate commissions therefore cannot be paid out.

We do not pass this data on to uninvolved third parties. It is disclosed exclusively to the technical service providers involved (for example BixGrow) as part of performing the contract and in compliance with this privacy policy.

Further information about data processing by BixGrow is available on the provider's official website.

Changes to this privacy policy

We may update this privacy policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised privacy policy on this website, update the "last updated" date accordingly and give any notice required under applicable law.

Contact

If you have questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please contact us by phone on +49 177 1431078, by email at info@bitminer24.de or by post at Bitminer24 GbR, Fetzerstr. 9, 70199 Stuttgart, Germany. For the purposes of applicable data protection law, Bitminer24 GbR, represented by David Brombacher and Phillip Kretzschmar, is the controller of your personal data.