Refund policy
This is a courtesy translation. In case of any discrepancy, the German version of this document is the legally binding one.
Withdrawal policy
Consumers in Germany, Austria, Belgium, the Netherlands and Luxembourg have a fourteen-day right of withdrawal. There is no statutory right of withdrawal for consumers in Switzerland.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, acquired physical possession of the last of the goods.
To exercise the right of withdrawal, you must inform us (Bitminer24 GbR, Fetzerstr. 9, 70199 Stuttgart, Germany, email: info@bitminer24.de, phone: +49 177 1431078) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Note for consumers in Switzerland: there is no statutory right of withdrawal in Switzerland. A right of withdrawal is offered only in Germany, Austria, Belgium, the Netherlands and Luxembourg, in accordance with EU directives.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Cost of returning the goods
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
Consumers in Germany, Austria, Belgium, the Netherlands and Luxembourg bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it by email or by post.)
To Bitminer24 GbR, Fetzerstr. 9, 70199 Stuttgart, Germany, email: info@bitminer24.de
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
— Ordered on (*) / received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.
Return address
If you wish to exercise your right of withdrawal or make a return, please send the items to the following address:
Bitminer24 GbR
Fetzerstr. 9
70199 Stuttgart, Germany
Please note:
- Make sure the goods are returned unused and in their original condition.
- Enclose a copy of the invoice or a note with your order number so we can process the return quickly.
- The cost of return is borne by the buyer (unless agreed otherwise).
